Privacy Policy

At PAGO COLLECTION SDN. BHD. (“PAGO”, “we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase products, use our services, or communicate with us.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process various types of personal and non-personal information, including but not limited to:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Company information
  • Payment details
  • Order history
  • Customer support inquiries

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage behavior
  • Referral source
  • Cookies and tracking data

Transaction Information

We may collect details related to purchases, invoices, payment methods, refunds, and delivery information.

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and managing orders
  • Providing customer support and technical assistance
  • Delivering purchased products and services
  • Managing payments and billing
  • Improving website performance and user experience
  • Sending promotional emails, newsletters, and updates
  • Responding to inquiries and feedback
  • Preventing fraud and unauthorized transactions
  • Complying with legal obligations

We only collect information necessary for legitimate business purposes.

3. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar tracking technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Analyze website traffic
  • Improve website performance
  • Personalize content and promotions
  • Maintain shopping cart functionality

Users may disable cookies through browser settings; however, some website features may not function properly.

4. Sharing & Disclosure of Information

PAGO COLLECTION SDN. BHD. does not sell, rent, or trade personal information to third parties.

We may share information with trusted third-party providers including:

  • Payment gateways
  • Delivery and logistics companies
  • Website hosting providers
  • IT service providers
  • Marketing platforms
  • Legal or regulatory authorities when required by law

All third-party providers are expected to maintain confidentiality and data protection standards.

5. Data Security

We implement appropriate administrative, technical, and physical security measures to protect personal information against:

  • Unauthorized access
  • Data breaches
  • Loss or theft
  • Misuse or disclosure
  • Alteration or destruction

While we strive to protect user information, no internet transmission or electronic storage system can be guaranteed as completely secure.

6. Data Retention

We may retain personal information for as long as necessary to:

  • Fulfill business and operational purposes
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

When personal data is no longer required, we will securely delete or anonymize the information.

7. User Rights

Users may request to:

  • Access personal information
  • Correct inaccurate information
  • Update account details
  • Withdraw marketing consent
  • Request deletion of personal data where legally permitted

Requests may be submitted through our contact information provided on the website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of external websites.

Users are encouraged to review the privacy policies of third-party platforms separately.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

PAGO COLLECTION SDN. BHD. reserves the right to modify or update this Privacy Policy at any time without prior notice.

Any updates will become effective immediately upon publication on the website.

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